I had a person tell me in game they hate black people, then left a comment on my profile referring to black people as black monkeys. I reported them. About five times. Steam does nothing. Their comment would be still up if I haven’t removed it manually after one of many reports resulting in nothing. Their profile is full of proof of it being a long term continuous effort. Their account has a high level, which makes me think it may be why Steam seems to be protecting them. I reported people in the past and stuff was done about it. It’s my first time dealing with blatant racism AND no moderation effort from Steam. I even ended up messaging steam support about my concerns and got a generic response which amounted to nothing.

I see people speaking up about poor moderation on other platforms, so I chose to speak up about Steam’s as I’m really tired of this bullshit.

  • PowerCrazy@lemmy.ml
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    10 months ago

    Cool, who is that person? Can you link their steam profile here? Perhaps someone from Valve may see your comment and the person will be banned. Otherwise why are you protecting that persons anonymity?

    • lud@lemm.ee
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      10 months ago

      No, please no witch-hunts. That never leads to anything good. Just report, block and move on. Nothing else that can be done on an individual level.

      And I highly doubt anyone from Valve hangs out on here. They absolutely do on r/steam but probably not here.

  • Zacryon@feddit.de
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    10 months ago

    That’s not cool. How long did you wait for them to act? I guess it can take some time until they went through all reports. Moderating is a time-intensive process. But if that’s not the case here, then I agree with you that this sucks and there should be consequences.

    • 𝕃𝕒𝕞𝕓@lemmy.zipOP
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      10 months ago

      You can tell a profile report was dismissed when you can report the person again. If you try to report again and it’s not dismissed, it will tell you you’ve reported the person already.

  • Facebones@reddthat.com
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    10 months ago

    They’re gonna protect their whales. It’s like Facebook, I report outright calls to violence, doing, and hate speech all the time to be told it “doesn’t violate TOS” but I make one comment that “hiding behind Christianity to justify your hate is bullshit” got me a hate speech ding on my account in under 5 minutes.

  • ZILtoid1991@kbin.social
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    10 months ago

    We need a federated game launcher platform!

    Some guy on Mastodon already made some framework for achievements, so it’s not undoable. Issue would be a copy protection, which depending on your standpoint, either is completely malicious, a necessary evil, or a mandatory thing for anything other than a free game made as an experiment. Having an open source copy protection method would immediately guarantee a workaround, the best we could achieve is to disable some official servers, achievements, etc.

  • Ashyr@sh.itjust.works
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    10 months ago

    I’m sorry you went through that, but I want to thank you for having the courage to speak up. It may be worth speaking to some game journalists and sharing your story.

    Many journalists care deeply about holding truth to power and would love to help pressure for Valve to better moderate the community they run.

  • arglebargle@lemm.ee
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    10 months ago

    First: fuck racism and trolls.

    Second: it’s the internet, quit feeding the trolls. Why bother reporting them? They suck, they are going to do it again. Ignore and move on. Internet 101.

    Third: profile page? I have looked at that maybe a dozen times in the last 19 years. I really don’t care about it. However: I did review my settings and I do keep mine locked down.

    I despise these idiots that are looking for attention. They have been around since the old bbs days and they are not going away. We simply ignore them, block them, and take away what they are asking for: attention.

  • notfromhere@lemmy.one
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    10 months ago

    When I encounter such nonsense on lemmy, I block them and move on. Steam has the same capability. Does it work for in-game communication? If so then that’s what I would suggest.